How to appeal an Employment Insurance decision to the General Division

If you disagree with the initial decision on your claim for Employment Insurance (EI) benefits made by the Canada Employment Insurance Commission (CEIC), you can request that this decision be reconsidered by the CEIC. If following the reconsideration decision you are still not satisfied with the result, you can appeal to the General Division of the Social Security Tribunal of Canada (Tribunal). Your appeal must be in writing. An intention to appeal by phone will not be accepted.

You need to ensure that the Tribunal receives your appeal within 30-calendar days of your receipt of the reconsideration decision from the CEIC. For example, if you received your reconsideration decision on September 3, 2013, the Tribunal must receive your appeal by October 2, 2013.

There are three ways to start an appeal

  1. Fill out the Notice of Appeal – Employment Insurance Form – General Division (PDF, 960 KB) on our website following the attached instructions. Print the completed form, sign it and mail, email or fax it to the Tribunal.
  2. Print the Notice of Appeal – Employment Insurance Form – General Division (PDF, 960 KB), complete and sign it following the attached instructions and mail, email or fax it to the Tribunal. If you cannot print the form, contact the Tribunal and it will send you a copy with instructions.
  3. If you are unable to use the Notice of Appeal – Employment Insurance Form – General Division (PDF, 960 KB), you can write a letter of appeal to the Tribunal. Be sure that you include all the information that is required on the form. Sign your letter and mail, email or fax it to the Tribunal.

The Tribunal will not accept a letter of appeal or a Notice of Appeal form that does not include all the required information.

The Tribunal accepts faxed copies. If you send your Notice of Appeal form (or other information) by fax, you do not need to send a copy by mail. The Tribunal will confirm the receipt of your form.

Do you need help completing the EI appeal form or preparing submissions?

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  • University of Ottawa

    Law students from the University of Ottawa are also offering assistance from October 3, 2016 to March 31, 2017 to persons who wish to appeal a reconsideration decision made by the Canada Employment Insurance Commission and who are not represented by a lawyer or any third party.  This representation can include representation at a hearing before the Social Security Tribunal of Canada (General Division, Employment Insurance Section). This assistance is offered free of charge but does not constitute legal advice nor does it guarantee a successful appeal outcome. Persons who wish to receive this assistance are invited to visit the University of Ottawa website for more information.

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  • York University

    Law students at the Community & Legal Aid Services Programme (CLASP), located in Osgoode Hall Law School at York University, are offering assistance from October 3, 2016 to April 21, 2017 to persons living in the Greater Toronto Area who wish to appeal a reconsideration decision made by the Canada Employment Insurance Commission and who are not represented by a lawyer or any third party.  This representation can include representation at a hearing before the Social Security Tribunal of Canada (General Division, Employment Insurance Section). This assistance is offered free of charge for those who meet CLASP's eligibility requirements. Persons who wish to receive this assistance are invited to call CLASP at 416-736-5029 to schedule an intake interview.

Things to keep in mind when filing your request to appeal

Completing the form

Make sure you complete all the required fields on the Notice of Appeal – Employment Insurance Form – General Division (PDF, 960 KB). The Tribunal will not register the appeal until it has received all the required information. If the Tribunal receives the information after the 30-day appeal period, you will need to request and obtain an extension of time (see below). If the Tribunal does not receive a completed form by the specified date, the Tribunal will not move forward with your appeal.

Extensions

If your appeal request is made after the 30-day appeal period, you may ask the Tribunal for an extension based on the criteria provided with the Notice of Appeal – Employment Insurance Form – General Division (PDF, 960 KB). It is important to request your extension as soon as possible. If the Tribunal member denies your request for an extension, you will lose your right to appeal the decision. You may appeal the decision to refuse an extension to the EI Appeal Division of the Tribunal.

Additional information

It is not necessary to have all the information (other than the required information) to support your appeal before you submit your Notice of Appeal form. Additional information can be provided at a later date.

Representation

You can present your own case or you can arrange for someone such as a friend, a family member, a lawyer or other professional person to help you. If you decide to have someone represent you, you will need to complete, sign, and submit an Authorization to Disclose form (PDF, 288 KB) giving that person permission to act on your behalf. You are responsible for all costs related to having a representative.

Further appeals

If you disagree with the decision of the General Division on your claim for EI benefits, you can submit an appeal to the Appeal Division of the Tribunal.

For more information about the Tribunal's appeal process, please visit the Appeal process section of this website.

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