Social Security Tribunal accommodation and accessibility policy
The Tribunal wants to ensure that everyone can participate in its proceedings on an equal basis and will provide accommodation (alternate arrangements) as explained in this policy.
The Social Security Tribunal of Canada is committed to:
- treating all people with dignity and respect;
- providing an inclusive and accessible environment where everyone has equal access to our appeal process and services;
- meeting our obligations under the Canadian Charter of Rights and Freedoms and the Canadian Human Rights Act (CHRA); and
- accommodating people’s needs as quickly as possible.
We are committed to providing excellent client service and equal access so everyone can fully participate in our processes.
We consider the following principles when making our processes accessible:
- Services will be provided in a way that:
- respects participants’ dignity and independence;
- promotes physical and functional access to our processes; and
- encourages inclusion and full, meaningful participation.
- Everyone has an equal opportunity to benefit from and use Tribunal services.
- Upon request, we will provide personalized accommodation as much as reasonably possible.
- Accommodation is a shared responsibility. We will work with parties, representatives, service providers, and the public to provide suitable accommodations for all CHRA-related needs.
We will communicate with people in ways that take into account their specific needs.
We welcome persons supporting those with disabilities.
Requests for accommodation
If you need accommodation, contact us. You may also consult the Social Security Tribunal accommodation and accessibility procedure.
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