Measuring access to justice at the Tribunal – June 2020

Measuring our progress in improving access to justice (A2J) is essential to knowing whether we are actually making a difference. Reporting on our progress is part of being accountable to Canadians. Drawing on the work done by Access to Justice BC in their measurement framework and the federal Department of Justice’s A2J index, we have designed a measurement framework that combines both tools.

The Tribunal measurement framework will allow us to better identify our clients’ A2J needs and learn what impacts our initiatives are having on results. For example, the framework’s initial results reveal that we could do more to deliver our written communication in plain language, improve website accessibility, and monitor the unique needs of self-represented parties. As a result, over the course of this year we will undertake improvements in all these areas.

I invite you to look at our new measurement framework and preliminary results.

We’ll report on our progress over the course of this year and next. We believe that accountability to Canadians goes hand in hand with our independence as a Tribunal. Canadians have a right to understand what we’re doing to ensure our administrative justice system is simple, quick and fair.

Paul Aterman
Chairperson
Social Security Tribunal of Canada

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