Data shows that our navigator service works – July 2021

Now that our Canada Pension Plan disability appeals (General Division) navigator service has been around for a while, it’s time to see how well it’s working. I’m pleased to share the results of an internal evaluation of the navigator service after its first year of operation.

Data shows the service is effective. The report found that most people who have a navigator:

There’s still room for improvement. The report recommended that we:

The evaluation only examined Canada Pension Plan disability appeals at the General Division, because that’s the first area where navigators started working in 2019. Since then, we’ve grown the service at both the General Division and the Appeal Division. We’ll continue enhancing the navigator service across the board by acting on the report’s recommendations.

This type of service is breaking new ground in access to justice! We’re committed to making it the best it can be, to make the appeal process more accessible.

Paul Aterman
Chairperson
Social Security Tribunal of Canada

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