Keeping your appeal moving: COVID-19 measures
To keep everyone safe, we hold our hearings by phone and videoconference. We’ve continued to issue decisions throughout the COVID-19 pandemic.
On this page
To maintain physical distancing, we’re not holding in-person hearings.
We’re holding videoconference and teleconference hearings.
If you chose an in-person or videoconference hearing at a Service Canada Centre as your preference, we’ll reach out to you to find a solution, which will likely involve offering to:
- Hold your hearing over the phone using the teleconference function in Zoom;
- Hold your hearing over video from your own device (your phone, tablet, or computer) using the videoconference function in Zoom;
- Postpone your hearing until more options are available.
We use Zoom for both telephone and video hearings. To protect your privacy, every Zoom hearing has its own password. You’ll get the password for your hearing in your Notice of Hearing.
We encourage you to contact us by email.
If you phone us, please leave a message! We’ll call you back within 15 minutes during regular business hours. We can’t answer the phone live because we’re working at a distance due to COVID-19.
We’re processing mail, but only weekly. Sending us documents by regular mail may cause delays. The fastest way to send us information is always by email.
You can still contact us by fax at 1-855-814-4117 (toll-free in Canada and the United States) or 1-613-941-5121 (long distance charges may apply).
For the most up-to-date information on COVID-19, visit Canada.ca/coronavirus and follow Canada's Chief Public Health Officer, Dr. Theresa Tam, on Twitter. You can also contact the coronavirus information line at 1-833-784-4397.
One-time payments to persons with disabilities / Canada Recovery Benefit / Employment Insurance benefits
The Social Security Tribunal does not process:
- One-time payments to persons with disabilities. Visit the Government of Canada’s dedicated webpage for details and contact information.
- The various Recovery benefits such as the Canada Recovery Benefit (CRB). For more information on the different types of benefits available, visit Canada’s COVID-19 Economic Response Plan webpage. You can also visit the Find financial help during COVID-19 webpage to answer a few questions and get a list of benefits available to you.
- Employment Insurance initial applications. You can apply for these benefits through MyAccount on the Service Canada website.
- Date modified: