Keeping your appeal moving: COVID-19 measures

To keep everyone safe, we hold our hearings by phone and videoconference. We’ve continued to issue decisions throughout the COVID-19 pandemic.

On this page


To maintain physical distancing, we’re not holding in-person hearings.

We’re holding videoconference and teleconference hearings.

If you chose an in-person or videoconference hearing at a Service Canada Centre as your preference, we’ll reach out to you to find a solution, which will likely involve offering to:

We use Zoom for both telephone and video hearings. To protect your privacy, every Zoom hearing has its own password. You’ll get the password for your hearing in your Notice of Hearing.


We encourage you to contact us by email.


If you phone us, please leave a message! We’ll call you back within 15 minutes during regular business hours. We can’t answer the phone live because we’re working at a distance due to COVID-19.


We’re processing mail, but only weekly. Sending us documents by regular mail may cause delays. The fastest way to send us information is always by email.


You can still contact us by fax at 1-855-814-4117 (toll-free in Canada and the United States) or 1-613-941-5121 (long distance charges may apply).

For the most up-to-date information on COVID-19, visit and follow Canada's Chief Public Health Officer, Dr. Theresa Tam, on Twitter. You can also contact the coronavirus information line at 1-833-784-4397.

One-time payments to persons with disabilities / Canada Recovery Benefit / Employment Insurance benefits

The Social Security Tribunal does not process:

Date modified: