Keeping your appeal moving: COVID-19 measures

To keep everyone safe, we have made some changes to the way we deliver our services and help Canadians access their benefits. Our tribunal members could already work from home before physical distancing rules came into effect, so much of our operations were already based around that system. As a result, we’ve been able to keep many hearings going and to continue to issue decisions.

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Hearings

We are not holding in-person hearings right now in order to maintain social distancing. Nor are we holding videoconference hearings that were scheduled to take place at Service Canada Centres, as they are all closed. If you selected an in-person or videoconference hearing as your preference, we will reach out to you to find a solution, which will likely involve:

We are still holding teleconference hearings as scheduled.

We are aware of security concerns reported about Zoom and are confident the approach we are taking safeguards appellants adequately.

For your teleconference hearing

The teleconference system is very busy right now. For your teleconference hearing:

Phone

If you call us, you may not get an agent right away. Please leave a message. We will get back to you as soon as possible.

Mail

We are now processing mail, but only periodically. Sending us documents by regular mail may cause delays. The fastest way to send us information is always by email.

E-mail/Fax

We encourage you to contact us by email. You can still contact us by fax, if you choose, at 1-855-814-4117 (toll-free in Canada and the United States) or 1-613-941-5121 (long distance charges may apply).

Delays

We will be flexible and help you deal with this situation.

There may be delays in processing appeals, but we are doing what we can to minimize these delays.

To help us minimize any possible delays, we recommend you contact us by email.

For the most up-to-date information on COVID-19, visit Canada.ca/coronavirus and follow Canada's Chief Public Health Officer, Dr. Theresa Tam, on Twitter. You can also contact the new coronavirus information line at 1-833-784-4397.

One-time payments to persons with disabilities / Canada Emergency Response Benefits / Employment Insurance benefits

The Social Security Tribunal does not process:

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