Contact the Social Security Tribunal
Note: The Social Security Tribunal does not process:
- One-time payments to persons with disabilities. Visit the Government of Canada’s dedicated webpage for details and contact information.
- The various Recovery benefits such as the Canada Recovery Benefit (CRB). For more information on the different types of benefits available, visit Canada’s COVID-19 Economic Response Plan webpage. You can also visit the Find financial help during COVID-19 webpage to answer a few questions and get a list of benefits available to you.
- Employment Insurance initial applications. You can apply for these benefits through MyAccount on the Service Canada website.
If you phone us, please leave a message! We’ll call you back within 15 minutes during regular business hours. We can’t answer the phone live because we’re working at a distance due to COVID-19.
We provide service in English and French.
Social Security Tribunal of Canada
PO Box 9812
Ottawa, ON K1G 6S3
Note: The fastest way to send us information is by email. To avoid delays, please send us your documents in a format we can open.
From 7:00 a.m. to 7:00 p.m. Eastern Time - Monday to Friday:
1-877-227-8577 (toll-free in Canada and the United States)
613-437-1640 (from outside Canada and the United States – long distance charges may apply)
1-855-814-4117 (toll-free in Canada and the United States)
1-613-941-5121 (long distance charges may apply)
For those who are deaf or hard of hearing
1-866-873-8381 (toll-free in Canada and the United States)
1-613-948-8181 (from outside Canada and the United States – long distance charges may apply)
Mail or email from the Tribunal
We will send you important information about your appeal, such as hearing date, deadlines and decisions. You should open and answer letters or emails from us as soon as possible.
You must tell us if your contact information changes.
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