Contact the Social Security Tribunal
Note: The Social Security Tribunal does not process Employment Insurance initial applications. You can apply for these benefits through MyAccount on the Service Canada website.
The Social Security Tribunal does not process Canada Emergency Response Benefits (CERB) either. If you want to apply for CERB through the Canada Revenue Agency (CRA), please visit the CRA website.
If you would like more general information about CERB, call the automated help line: 1-833-966-2099
If you would like to speak to a CRA agent about CERB, call 1-800-959-8281
We provide service in English and French.
Social Security Tribunal of Canada
PO Box 9812
Ottawa, ON K1G 6S3
Note: The fastest way to send us information is by email. To avoid delays, please send us your documents in a format we can open.
From 7:00 a.m. to 7:00 p.m. Eastern Time - Monday to Friday:
1-877-227-8577 (toll-free in Canada and the United States)
613-437-1640 (from outside Canada and the United States, call collect)
1-855-814-4117 (toll-free in Canada and the United States)
1-613-941-5121 (long distance charges may apply)
For those who are deaf or hard of hearing
1-866-873-8381 (toll-free in Canada and the United States)
1-613-948-8181 (from outside Canada and the United States, call collect)
Mail or email from the Tribunal
We will send you important information about your appeal, such as hearing date, deadlines and decisions. You should open and answer letters or emails from us as soon as possible.
You must tell us if your contact information changes.
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