Social Security Tribunal of Canada
We are a federal institution that is part of the Employment and Social Development Canada portfolio. We operate at arm’s length from the Government of Canada.
The Social Security Tribunal of Canada (Tribunal) is an independent administrative tribunal that makes quasi-judicial decisions on appeals related to the Employment Insurance Act, the Canada Pension Plan, and the Old Age Security Act.
The Tribunal receives support services and facilities from the Administrative Tribunals Support Service of Canada.
Coronavirus (COVID-19) measures
Update March 30, 2020
To keep everyone safe, we are limiting our services.
If you call us, you may not get an agent right away. Please leave a message. We will get back to you as soon as possible.
Since March 13, 2020, we haven’t been able to receive mail. We encourage you to email us instead.
We are still holding teleconference hearings as scheduled.
If your hearing isn’t a teleconference hearing, we will contact all parties to:
- change the hearing to a teleconference hearing.
- reschedule the hearing.
The teleconference system is very busy right now. For your teleconference hearing:
- Try to connect 10 minutes before the hearing.
- Keep trying to connect until you get through.
- The member (moderator) will stay on the line for 30 minutes after the scheduled start time until you connect.
- If you connect and the member (moderator) hasn’t connected yet, stay on the line for 30 minutes after the scheduled start time.
- If no one can connect, we will contact you to discuss options, including rescheduling your hearing.
We will be flexible and help you deal with this situation.
There will be delays in processing and hearing your appeal.
To minimize delays, we recommend you contact us by email.
For the most up-to-date information, visit Canada.ca/coronavirus and follow Canada's Chief Public Health Officer, Dr. Theresa Tam, on Twitter. You can also contact the new coronavirus information line at 1-833-784-4397.
Services and information
Appeal an Employment Insurance decision made by the Canada Employment Insurance Commission. You may be able to get help from a law student.
Appeal a Canada Pension Plan decision made by the Minister of Employment and Social Development Canada
Appeal an Old Age Security decision made by the Minister of Employment and Social Development Canada
Consult decisions on cases that are similar to yours
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