Service standards

The Social Security Tribunal has service standards for processing appeals. Our service standards set an expectation for how many days it should take for us to complete appeals under normal circumstances. Appellants should know how long it will take to get a decision in their appeal. You can see our current service standards below.

Information on how we fare against our service standards is also included below. This is like a report card for the Tribunal. We use this information to assess our performance, to help us focus on areas for improvement.

We update this information quarterly. Our progress reports provide the information on our performance for previous fiscal years.

On this page

General Division – Employment Insurance

Service standard: Final decisions made within 45 days from filing of application

Target: 80% of decisions finalized within 45 days

General Division – Income Security (Canada Pension Plan and Old Age Security)

Service standard: Final decisions made within 70 days of the parties being ready for a hearing

Target: 80% of decisions finalized within 70 days

Appeal Division – Permission to appeal

Service standard: Decision on permission to appeal made within 45 days from filing of application

Target: 80% of decisions finalized within 45 days

Appeal Division – Final decision

Service standard: Final decisions made within 150 days from the date permission to appeal was given

Target: 80% of decisions finalized within 150 days

Exceptions

We may not be able to meet our service standards in the following situations:

Other factors that may affect our ability to meet our service standards include:

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